Why choose us
Flexible payment
Offer customers the option to buy now and pay later, or alternatively, pay in installments
Market Trends
To help you get the best deals, and to provide sellers with information to price their offers competitively
Game Accounts
Ready to move on to a new game? Cash out your account by selling it to another player.
Frequently Asked Questions
1. What does " Verifying Payment " mean?
To prevent payment fraud, we occasionally review individual orders to confirm that you, the buyer, authorized the payment, and to verify your identity. Typically, the order will be automatically passed within minutes. However, occasionally our Payments Compliance Team will need more information to verify you. ‘More information’ might include a phone call, a copy of a valid government issued ID (e.g. driver's license, passport), and/or a payment receipt.
2. PlayerTradeGuardian Refund
Our PlayerTradeGuardian Refund section provides some clarity about when you'll get the money and a reason for a possible delay.
3. PlayerTradeGuardian Order Failed / Got Charged
Sometimes, payments to PlayerTradeGuardian get declined by our payment risk systems. Unfortunately, due to security reasons, we can't provide further information as to why the order got canceled.
4. Scam-free Buying on PlayerTradeGuardian: DO'S and DONT'S
DON'T return in-game currency/items to sellers under any circumstances, regardless of the reasons given, even if it is the same character that just traded with you. (They might say it is to avoid account suspension or give you bonus, or forgot to take screenshot, etc). Only scammers will ask for items back, and you are solely liable and responsible for your own actions if you return the items.
5. What are the fees to sell?
Registration and listing offers is free, we only charge a transaction fee when an order is completed, and a disbursement fee based on the chosen disbursement method.
6. PlayerTradeGuardian Pending Payment
If you're stuck in PlayerTradeGuardian Pending Payment situation, then this page has the solution on what to do, and to get your money back.
7. How can I cancel my order? I want a refund.
Go to your orders, and find the order that you want to cancel.
8. Live Chat - Where is it?
Search through our FAQ's. We provide a lot of self-help information directly in our Help Center, which might address your inquiry quickly.
9. When will I be paid?
Once your order has been completed successfully, PlayerTradeGuardian will generate a disbursement for it and put it as “Reserve”. The period of “Reserve” depends on product type、your seller level and whether provided an after-sale protection for the account order. For example, if you are an lv1 seller and the account order has a 7 days after-sale protection, the “Reserve” period will be 7 days.
10. Why is my PlayerTradeGuardian account suspended?
From time to time, our Risk Management Team will suspend members, and lock them out of our website. This is done to protect the integrity of our marketplace.
Still have question?
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